Terms of Service

Our services

SWA Sahayya Group provides non-clinical healthcare support and coordination. Our Healthcare Guardians are not doctors or nurses and do not provide medical treatment or medical advice.

We are not an emergency service. In a medical emergency, contact your local emergency number or go to the nearest hospital.

Enquiries and bookings

Submitting an enquiry does not confirm a booking. Our team contacts you to understand your requirement, and the service details, availability and charges are confirmed with you before support begins.

Services are arranged according to individual requirements and availability.

Insurance

We help organize documents and coordinate paperwork for insurance claims. Claim approval and decisions remain with the insurer.

Your account

Keep your password private. You are responsible for the accuracy of the information you share with us, including when you request support on behalf of someone else with their consent.