The Right Support, At Every Stage of Healthcare.
Every healthcare journey is different. SWA helps patients and families access practical assistance and coordination through its six established services.
One Connected Support System. Multiple Healthcare Needs.
Hospital Visit Guardian
Making Hospital Visits Easier to Manage.
Our Healthcare Guardians provide practical on-ground assistance during scheduled appointments, consultations and diagnostic visits, helping patients navigate hospital procedures and keeping authorized family members informed.
What's included
- Doctor consultation support
- Hospital registration
- Diagnostic test assistance
- Medical report collection
- Prescription coordination
- Family updates
How it works
- 1
Share the appointment
Tell us the date and hospital.
- 2
Guardian assigned
Someone familiar with that hospital.
- 3
Real-time updates
Sent to you throughout the visit.
Who this is for
- Elderly parents attending routine checkups
- NRIs whose parents need someone present at appointments
- Patients who feel anxious navigating hospitals alone
- Working professionals who can't take time off for every visit
Do I need to book in advance?
Recommended, but urgent same-day requests are supported based on availability.
Will I get updates during the visit?
Yes — your Guardian sends updates after registration, after the consultation, and before departure.
Can the Guardian discuss my parent's medical details with the doctor?
Guardians coordinate and relay information; they are not medical professionals and do not replace a patient's own decision-making or a doctor's advice.
Hospital Stay Guardian
Dependable Support During Hospital Stays.
Healthcare Guardians assist with routine, non-clinical needs during hospitalization, coordinate practical requirements with hospital teams and share agreed updates with authorized family members.
What's included
- Admission assistance
- Surgery coordination support
- Doctor round updates
- Patient comfort & assistance
- Family communication
- Discharge coordination
How it works
- 1
Share admission details
Tell us the hospital and expected duration.
- 2
Guardian assigned
Shift-based coverage — half-day, full-day, or overnight.
- 3
Daily updates
Structured updates plus real-time alerts.
Who this is for
- Patients admitted with no family in the city
- NRI families needing daily updates during a parent's admission
- Post-surgery patients needing continuous presence
How many hours will the Guardian be present?
Shift-based — half-day, full-day, or overnight options, confirmed at booking.
Will I get daily updates?
Yes — daily structured updates plus real-time alerts for significant developments.
Can the Guardian stay overnight?
Yes, overnight coverage can be arranged based on availability.
Home & Elderly Care
Support Beyond Hospital Discharge.
SWA helps arrange suitable assistance at home, including everyday care support and recovery-related coordination, according to the individual's needs and the agreed service scope.
What's included
- Post-hospital recovery support
- Elder care assistance
- Follow-up appointment coordination
- Recovery planning
- Family support
How it works
- 1
Understand the need
Tell us about the patient's condition and home setup.
- 2
Recovery plan created
We coordinate a schedule around follow-ups and daily needs.
- 3
Ongoing support
Recurring visits, daily or weekly, as agreed.
Who this is for
- Senior citizens living alone
- Families located in another city or country
- Patients discharged after surgery who need home-transition support
Is this medical nursing care?
No — Guardians provide non-medical assistance, coordination, and companionship; medical or nursing needs are referred to licensed providers.
Can this be a recurring service?
Yes — weekly or daily recurring visits can be arranged.
Can you coordinate with a physiotherapist or nurse we've already hired?
Yes, our Guardians can coordinate schedules and updates alongside your existing care providers.
Mobility Services
Accessible Transportation for Healthcare Needs.
SWA helps coordinate suitable patient transportation for hospital visits and transfers, including wheelchair-friendly options where available and confirmed for the booking.
What's included
- Wheelchair-friendly vehicles
- Home ↔ hospital transfers
- Airport transfers
- Appointment transportation
- Patient boarding assistance
- Hospital discharge transportation
How it works
- 1
Share pickup & destination
Tell us the time, location, and any mobility needs.
- 2
Vehicle & Guardian assigned
A wheelchair-friendly vehicle and assistance on both ends.
- 3
Safe arrival confirmation
You're notified once the patient arrives safely.
Who this is for
- Patients needing wheelchair-accessible transport
- Families arranging airport pickup or drop for a patient
- Hospital discharge transfers back home
Are your vehicles equipped for stretcher transfer as well?
Availability varies by fleet — let us know your requirement when booking and we'll confirm suitability.
Can this be booked for a single one-way trip?
Yes — one-way, round-trip, or recurring transport can all be arranged.
Do you provide boarding assistance, not just driving?
Yes — our team assists with safe boarding and de-boarding at both ends.
Insurance & Claims Assistance
Simplifying Insurance Documentation and Coordination.
SWA assists with organizing required documents, coordinating relevant paperwork and supporting claims submission processes. Claim decisions remain with the insurer.
What's included
- Documentation review
- Medical record collection
- Cashless claim guidance
- Submission assistance
- Insurance coordination
How it works
- 1
Share your policy details
Tell us your insurer and the treatment involved.
- 2
Documentation review
We help organize and check required paperwork.
- 3
Submission & follow-up
We assist with submission and coordinate on your behalf.
Who this is for
- Families navigating a cashless claim for the first time
- Patients with incomplete or scattered medical documentation
- Anyone who wants a second set of eyes on insurance paperwork before submission
Do you work with all insurance providers?
We assist with documentation across most major insurers — share your policy details and we'll confirm.
Do you guarantee claim approval?
No. Claim approval is subject to the insurance company's terms and policy conditions. We assist with documentation and coordination only.
Can you help with reimbursement claims too, not just cashless?
Yes — we support both cashless and reimbursement claim documentation.
NRI Healthcare Concierge
Your On-Ground Healthcare Support System in India.
SWA helps individuals and families living abroad coordinate healthcare requirements in India, including appointments, hospital-related arrangements and other assistance included within this service.
One dedicated care coordinator. One trusted point of contact. Complete peace of mind. Instead of coordinating multiple hospitals, doctors, appointments, transportation providers, and family communication on your own, let one experienced team manage it all.
Phase 1
Before you travel
- Understanding your medical requirements
- Hospital & specialist selection
- Second medical opinion coordination
- Treatment & surgery planning
- Travel preparation support
Phase 2
When you arrive
- Airport assistance (on request)
- Wheelchair-friendly transportation
- Hospital transfers & admission
- Surgery coordination
- Daily family updates
Phase 3
Recovery & follow-up
- Hospital discharge planning
- Home recovery coordination
- Follow-up appointments
- Medical report collection
- Travel readiness support
Who this is for
Your Healthcare Journey. Our Support.
Not sure which service fits? Share your situation and our team will suggest suitable available support.
Our Guardians provide non-clinical support and coordination. Insurance approvals are determined by insurers.